Cancellation policy

Purchase Options Cancellation Policy

At Splinter 4x4 Solutions, we aim to provide flexibility for our customers. Please review the following cancellation policy based on the type of purchase:

1. Custom Orders

Due to the bespoke nature of our custom drawer systems, rooftop tents, and other custom-built products, cancellations on custom orders must be made within 48 hours of placing the order. After 48 hours, work may have commenced on your order, and a 30% cancellation fee will apply to cover materials and labor costs.

2. Standard Products

For non-custom products (e.g., accessories, pre-built items), cancellations are accepted before the item has been shipped. Please notify us as soon as possible if you wish to cancel your order. If the order has already been dispatched, the return shipping costs will be the responsibility of the customer.

3. Cancellation Process

To cancel your order, please contact us at ethan@splinter4x4.com.au or call 0428 430 543 with your order number and details. Cancellations are subject to approval, and you will be notified of the status of your cancellation request.

4. Refunds for Cancellations

For approved cancellations, refunds will be processed within 7 business days after confirmation. The refund amount will be credited back to the original method of payment. If there are any applicable cancellation fees, they will be deducted from the refund amount.

5. Exceptions

Orders that have already been installed, custom-fit, or modified per customer specifications cannot be canceled once the work has commenced. Products that have been shipped cannot be canceled but may be returned under our Refund Policy.