Shipping policy

At Splinter 4x4 Solutions, we take great care to ensure that your products are packaged securely and shipped safely. Below are the terms and conditions of our shipping policy:

1. Shipping Providers and Insurance

Depending on the shipping provider used for your order, the product will be covered under their respective shipping insurance policies. We recommend reviewing the terms of the chosen shipping company for full details regarding their coverage and claims process. Should any issues arise during transit, you may file a claim directly with the shipping provider.

2. Custom Drawer Systems Packaging

When shipping our custom drawer systems, we ensure they are thoroughly packaged and protected to avoid damage during transport. Our team takes special care to ensure that your product leaves our workshop in perfect condition and arrives at your doorstep exactly as it left.

3. Delivery Timeframes

Delivery times vary based on your location and the shipping provider used. Once your order has been dispatched, you will receive tracking information to monitor your shipment. Please note that shipping times may vary due to external factors beyond our control, such as weather conditions or carrier delays.

4. Damages During Shipping

While we take every precaution to ensure that your products are well-packaged, damage during transit may occur. In the unfortunate event that your order arrives damaged, please contact us immediately and document the damage with photos. We will assist in the claims process with the shipping provider to help resolve the issue as quickly as possible.

5. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of the product. Please note that additional shipping fees may apply for remote locations or special delivery requirements.

6. International Shipping

At this time, we primarily ship within Australia. For international shipping inquiries, please contact us directly to discuss availability and pricing options.